Recommendation

1. Thinking for Success

   • Although managers and employees might have the talents, they may not have the proper mindset to reach the pinnacles of performance, productivity and profit. Motivational speakers impress upon employees and managers to change the way they view themselves and their options for success. The purpose of this topic about changing one's mindset is to help the individuals remove the mental roadblocks keeping them from achieving their goals. Frame-of-mind motivational topics address issues that could be blocking achievement, such as fear of failure, and provide options for overcoming these mental roadblocks.

   Goal-Setting

   • Every business book and every guru speech covers a section on goal-setting somewhere in their lesson. Goals help guide your life towards an objective. Goal-setting as a topic helps readers and listeners identify an ultimate goal and milestones that they can achieve on their way to accomplishing the primary goal. It also helps them learn the processes of keeping those goals up to date. As one milestone is achieved a new milestone or a new set of goals could arise. Business consultants who address goal-setting teach managers and employees how to keep the process of goal-setting in perspective so that it doesn't restrict you from progress.

   Balancing Life and Work

   • Women have dealt with balancing family and work life a lot longer than men. New college graduates are faced with the question of whether to pursue a career first or start a family because many don't believe that you can be successful at building them simultaneously. But it can be done. Motivational leaders who address balancing life and work focus on time management and developing smarter work habits. Smarter work habits entail limiting time-wasting activities on the job so that there is less work to take home that will interfere with family time.

   Managing Others

   • Managers need inspiration too. Department failures are always blamed on the manager. An effective manager isn't always the one who knows everything there is to know about a piece of computer hardware. He is not always the guy that has a solution for every production problem. An effective manager has the ability to identify strengths and weakness in his employees. He's a motivator who encourages employees to improve on their weaknesses. His cunning comes in to play when he capitalizes on his employee's strengths and uses these strengths to meet departmental and company goals. Motivational speakers who attempt to teach others about managing people discuss how managers can ensure that their employees feel valued, how managers can get their employees to think outside of the guidelines, and how to assign tasks that best suit an employee's strengths.
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Motivation: meaning

Motivation is a driving force within an individual to do something well.Motivation is particular to an individual so it is important to find out what factors drive each person. Some employees may be motivated by working in a team whereas others could be driven by a desire to make a difference.

This case study looks at ways in which Enterprise Rent-A-Car (Enterprise) managers find out about what motivates their staff.

Enterprise Rent-A-Car provides a car rental service for customers. It was founded by Jack Taylor in 1957 in the basement of a car dealership in St Louis in the USA. Today the company has over 750,000 rental cars in service globally. Its international operations focus on providing a reliable and convenient service at a good price that is memorable to customers so that they return.

Customer service involves all those activities designed to identify and satisfy customer needs. The company uses a simple customer satisfaction survey — the Enterprise Service Quality index (ESQi) — to find out how satisfied its customers are. It is based on two simple questions:

1. Were you completely satisfied with your rental experience at Enterprise?
2. Given the opportunity to return to Enterprise, would you?

Enterprise knows that to perform well on the ESQi it needs to have motivated employees. The company prides itself on providing superb customer service.Only highly motivated staff will provide this quality of service. Employees deal with customers face-to-face and by phone, email and online. The culture at Enterprise supports customer service which excels and differentiates the business from that of its competitors. The term culture refers to typical ways of behaving in an organisation.

Enterprise is a big company that has the approach and feel of a small business. Each employee has an important role to play.

To understand how Enterprise continues to meet its financial and strategic objectives, it is necessary to understand the culture.

The culture is based on having motivated people working every day to deliver the best service for customers. Customer satisfaction drives the growth of the business because this results in repeat custom, recommendations to other people and an enhanced reputation.

The term ‘motivation’ can be used to describe anything which causes people to accomplish more than they would otherwise achieve.

Motivational theorist Frederick Taylor believed that workers needed close supervision and were only motivated by money. However, Enterprise-Rent-A-Car has identified a number of factors which are non-financial and which provide high levels of motivation for its employees.

Maslow's Hierarchy of Needs

These 8 factors fit closely with the theory of human resource development.For example, Abraham Maslow identified a hierarchy of needs that people want to fulfil through their work. At the lowest levels they require good pay so their basic needs for food, clothing and other essentials are met. However, in addition employees’ needs include:

* safety — a need to feel secure, e.g. through job security or personal protective equipment
* social — a need for affection, e.g. friendly work places based on trust, support and encouragement
* self-esteem — a need for self-respect and the respect of others, e.g.recognition and promotion
* self-actualisation — the opportunity for personal fulfilment, e.g. learning new skills and working towards personal goals.

John Stacy Adams- Equity Theory

Человек определяется делом

Пока ты спишь – время идет. Пока ты ешь – время идет. Пока ты куришь – время идет. Пока ты сидишь в социальных сетях – время идет. Пока ты думаешь, как заработать деньги – время идет. Пока ты говоришь с девушкой по телефону – время идет.

Год как месяц, месяц как неделя, неделя как час, час как минута, минута как вспышка. Это значит, твое время истекает и никогда не вернется. Основная валюта нашей жизни – это время!

— Пока ты думаешь о риске – кто-то рискует и добивается успеха;
— пока ты думаешь о принятии решения – кто-то принимает свое решение и добивается успеха;
— пока ты работаешь на кого-то – ты устраиваешь чужую жизнь, а не свою;
— пока ты читаешь всякую романтическую чушь – кто-то читает полезное и растет;
— пока ты пишешь дерьмовый сценарий – кто-то пишет хороший;
— пока ты занимаешься бесполезными делами – кто-то занимается полезными.

Каждый день тебя могут разочаровывать некоторые люди – забей на них, не принимай близко к сердцу, оно фокусируется на этом и не дает тебе думать о полезных вещах!

Каждый день у тебя может быть новая проблема - будь сильным!

Каждый день тебя может посещать мысль о больших деньгах - не запрещай себе об этом думать!

Каждый день ты можешь общаться с бестолковыми людьми и толковыми - пусть даже если он будет эпизодом - общайся со всеми, и ты будешь знать толк в людях!

Время не вернешь никогда, и даже не знаешь, сколько у тебя его есть. Не рискнешь сегодня - останешься ни с чем завтра. А каждый новый день может тебе принести то, что может изменить твою жизнь к лучшему, то, что сделает тебя успешным только в твоих руках. Мнение чужих людей иногда может быть полезным, но не давай сбить себя с толку той иллюзией, которую тебе преподносят с обещаниями.